Privacy Policy

Effective date: October 16, 2026

High Desert Window and Glass ("HDWAG," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, call or text us, or request an estimate, and how we use and protect that information. We are located at 10750 I Avenue, Hesperia, CA 92345.

Information We Collect

Information you give us. When you fill out a contact or estimate form, call, text, or email us, we may collect your name, email address, phone number, property address, the service you need, project details, and any photos you choose to send.

Information collected automatically. Like most websites, our site and its service providers may collect basic technical data such as your IP address, browser type, device type, pages visited, referring website, and the date and time of your visit. This is collected through cookies and similar tools.

Call tracking. Phone numbers on this website may be tracking numbers. Calls to these numbers may be recorded and logged (including the caller's phone number, call time, and call length) for quality, training, and marketing measurement purposes.

How We Use Your Information

  • To respond to your questions and schedule estimates, measurements, and installations
  • To prepare quotes and provide the products and services you request
  • To send appointment confirmations, reminders, and project updates by phone, text, or email
  • To follow up on your project and ask about your experience
  • To improve our website, services, and advertising
  • To comply with legal obligations and protect our rights

Text Messages (SMS)

If you provide your mobile number and agree to receive text messages, we may text you about your inquiry, estimate, appointment, or project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of any purchase.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers who help us deliver messages on our behalf.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business, including with:

  • Service providers that host our website, manage customer records, handle phone, text, and email communication, process payments, or provide analytics and advertising measurement
  • Manufacturers, suppliers, or installers when needed to order products or complete your project (for example, warranty registration)
  • Government authorities or other parties when required by law, or to protect our rights, property, or safety
  • A buyer or successor if our business is sold or reorganized

Cookies, Analytics, and Advertising

We may use tools such as Google Analytics, Google Ads, and Google reCAPTCHA to understand how visitors use our site, measure our advertising, and block spam. These providers may set cookies and collect information according to their own privacy policies. You can block or delete cookies in your browser settings, and you can learn about Google's practices at policies.google.com/privacy.

Your California Privacy Rights

If you are a California resident, you may have the right under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to:

  • Know what personal information we have collected about you and how it is used and shared
  • Request deletion of your personal information, subject to legal exceptions
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information (we do not sell personal information)
  • Not be discriminated against for exercising these rights

To make a request, call (760) 983-7994 or email ask@hdwag.com. We may need to verify your identity before completing your request.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure. We keep your information only as long as needed for the purposes described above, including warranty, tax, and legal record-keeping.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Links to Other Websites

Our site may link to manufacturer and partner websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

High Desert Window and Glass
10750 I Avenue, Hesperia, CA 92345
Phone: (760) 983-7994
Email: ask@hdwag.com